Processing Time Orders are typically processed within 2–5 business days. Production begins shortly after an order is placed.
Shipping Time Estimated delivery times vary by destination:
Europe: 6–10 business days
USA & Canada: 7–12 business days
Rest of the world: 10–30 business days
Please note these are estimates and not guaranteed delivery times. Actual delivery may vary depending on the courier, destination country, and customs processing.
Shipping Costs Shipping fees are calculated at checkout based on the customer’s location and order size.
Customs & Import Taxes International orders may be subject to customs duties or import taxes. These fees are the responsibility of the customer.
Tracking Once your order ships, you will receive a tracking number via email to monitor your package.
Incorrect Address Customers are responsible for providing accurate shipping information. Sawlight is not responsible for orders lost or delayed due to incorrect addresses.
Terms of Service
By accessing or purchasing from Sawlight, you agree to be bound by these Terms of Service.
General Conditions
Sawlight is operated by a private individual. We reserve the right to refuse service to anyone for any reason at any time.
Products
All products are made on demand. Product images are for illustrative purposes only. Actual colors may vary slightly due to screen differences.
Pricing & Currency
All prices are listed in EUR (€). We reserve the right to change prices at any time without notice.
Payments
Payments are securely processed through Shopify Payments. We do not store your payment information.
Shipping & Delivery
Delivery times are estimates and may vary due to international shipping and customs. Sawlight is not responsible for delays caused by carriers, customs clearance, or external factors.
Limitation of Liability
Sawlight is not liable for:
Shipping delays
Customs fees or import taxes
Minor manufacturing variations
Indirect or consequential damages
Governing Law
These terms are governed by applicable European consumer regulations.
Refund Policy
Refund Policy – Sawlight
All products sold by Sawlight are made to order through a print-on-demand fulfillment partner. Because of this, we do not offer refunds, returns, or exchanges except in specific cases outlined below.
No Refunds or Returns
We do not accept returns or refunds due to:
Wrong size selection
Change of mind
Color differences caused by screen displays
Incorrect address provided by the customer
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery and include:
Your order number
Clear photos of the issue
If approved, we will offer a replacement or refund at our discretion.
Lost Packages
Sawlight is not responsible for delays or losses caused by the shipping carrier. If a package is confirmed lost, we will assist you in filing a claim with the carrier or PODpartner.
Order Cancellation
Orders cannot be canceled or modified once production has started.
By placing an order, you agree to this Refund Policy.
Privacy Policy
At Sawlight, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how your data is collected, used, and shared when you visit or make a purchase from our store.
Information We Collect
When you visit the site or place an order, we may collect the following information:
Name
Email address
Shipping address
Phone number (if provided)
Payment information (processed securely via Shopify Payments)
Order and fulfillment details
IP address, browser type, and cookies (standard Shopify analytics)
How We Use Your Information
We use your information to:
Process and fulfill your orders
Provide shipping updates and order confirmations
Communicate with you (including newsletters if you opt in)
Improve our store and customer experience
Prevent fraud and ensure security
Sharing Your Information
We share your information only when necessary:
With Shopify, to power our online store
With PODpartner, for order production and worldwide fulfillment
With payment providers to securely process transactions
When required by law or legal process
Email Marketing
If you subscribe to our newsletter, we may send you promotional emails. You can unsubscribe at any time using the link in our emails.
Cookies
We use cookies to improve your browsing experience and analyze traffic. You can disable cookies in your browser settings.
Data Retention
We retain order information for record-keeping unless you request its deletion.
Your Rights
If you are located in the EU, you have the right to access, correct, or request deletion of your personal data in accordance with GDPR.
Contact
For privacy-related questions, contact us at: sawlight.co@gmail.com
